Optimizing customer engagement where it matters
Support call centers
Brands are measured by the quality of their service. InTone™ gives customer service representatives actionable insight into their customers' genuine service experience. Enhancing your team's ability to quickly build rapport while expertly avoiding taking wrong steps during support calls is a difference maker that boosts customer satisfaction as well as representatives’ well-being and sense of achievement. With the built-in set of real-time and offline managerial tools - reports, dashboards, call alerts and real-time access to emotional insights of both representatives and customers, InTone™ exceeds the scope of any standard voice analysis application.
Support call centers
Brands are measured by the quality of their service. InTone™ gives customer service representatives actionable insight into their customers' genuine service experience. Enhancing your team's ability to quickly build rapport while expertly avoiding taking wrong steps during support calls is a difference maker that boosts customer satisfaction as well as representatives’ well-being and sense of achievement. With the built-in set of real-time and offline managerial tools - reports, dashboards, call alerts and real-time access to emotional insights of both representatives and customers, InTone™ exceeds the scope of any standard voice analysis application.
Sales call centers
Your brand, product or sales professionals - successful sales are all about establishing a positive emotional bond with the customer. This is a big challenge in the call center space where communication leans only on the voice. In-call emotional cues assist your sales team in understanding the customer's real needs and preferences, gauging their level of interest and overall experience. These live indications help close more deals, go from "Hi" to "Buy" in a fraction of the time, while providing managers with insights geared to optimize training for meeting and exceeding sales goals.
Lead validation processes
Whether conducted in-house by dedicated personnel or outsourced to professional service providers - lead validation has become a standard practice geared to fine-tune sales performance. When assessing the validity of new leads, knowing the level of authenticity of your prospects' statements is critical for efficient and well-informed decision making. InTone™ eliminates the necessity to guess how qualified your leads are and cuts down the "go-no go" assessment time to a minimum.
Lead validation processes
Whether conducted in-house by dedicated personnel or outsourced to professional service providers - lead validation has become a standard practice geared to fine-tune sales performance. When assessing the validity of new leads, knowing the level of authenticity of your prospects' statements is critical for efficient and well-informed decision making. InTone™ eliminates the necessity to guess how qualified your leads are and cuts down the "go-no go" assessment time to a minimum.
Credit risk assessment / Debt collection
When you need to make money decision predicting future events, you need as much solid information as you can get. Call centers handling the sensitive task of debt collection are faced with a risky, cost-incurring decision daily - escalate a debt situation or allow the debtor more time to pay their debts? Gaining access to the genuine intentions and validating information given by the credit seeker/debtor on the spot makes it possible to quickly decide on the right course of action. With the option of adding BI or AI tools, these critical decisions turn guesswork into expertise.
